What should I do if a supporting document is unreadable?

✅ In Short

You should provide a clearer version before validation or as soon as Leegal tells you.

🧭 What You Need to Understand

• An unreadable supporting document can prevent verification of an identity, address or important information.
• Organizations may request a correction if a document does not allow the data to be checked.
• A good-quality file often saves time.

🧩 Why It Matters

Documents and supporting documents are used to prove or confirm the declared information. They must therefore be readable, consistent and reviewed before signature. A correction made before signature is generally simpler than a correction requested after validation or after the file has been sent.

💡 Simple Example

For example, a photo taken at an angle with glare may make the name or address unreadable. Retake the document as a full-page image, without filters, with enough light, and check readability before sending it.

🔎 Do Not Confuse

A document generated or sent during the process should not be signed automatically. Signature generally confirms that you accept the content. Even if the document seems standard, review the main information before validating.

🛠️ How to Do It on Leegal

• Retake the photo or scan with good lighting.
• Frame the entire document.
• Check that names, dates, addresses and important numbers are readable.

⚠️ Points to Check

• Avoid screenshots that are too compressed, blurred or cropped.
• Do not add a filter or modification that makes the document look suspicious.

📌 Key Takeaway

A clear supporting document reduces the risk of blockage and resubmission requests.

Related articles

• Why does Leegal ask me for supporting documents in the chat?
• What should I do if I make a mistake before signing?

Updated on: 09/07/2026