Articles on: Pricing, Mandatory Official Fees and Payment

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What should I do if a payment fails?

✅ In Short

A payment can fail because a card is refused, bank authentication is incomplete, or information is incorrect.

🧭 What You Need to Understand

Payment is a separate step from preparing the information.
A failed payment does not necessarily mean that your file is lost.
You should first check the card, the bank and the confirmation screen.

🧩 Why It Matters

Payment comes after a step where the file and chosen service are understood. Before confirming, you should distinguish Leegal service fees, mandatory official fees and the total displayed. This separation avoids misunderstandings, especially when a Leegal offer is €0 HT but mandatory official fees are still due.

💡 Simple Example

For example, your bank may refuse the payment because 3D Secure authentication was not completed. Before starting the whole file again, check whether the card was charged, then try again from the same process.

🔎 Do Not Confuse

A refused payment or a displayed price should not be interpreted too quickly. You need to distinguish the file, the Leegal service, mandatory official fees and bank processing. If in doubt, check the payment screen and the status of the file before starting over.

🛠️ How to Do It on Leegal

Check that the card is active and authorized for online payments.
Complete 3D Secure authentication if your bank requests it.
Try again from the same file rather than immediately creating a new project.

⚠️ Points to Check

Do not pay several times without checking the status of the file.
If there is any doubt about a charge, contact Leegal with the email used for the file.

📌 Key Takeaway

If payment fails, check the bank and the file before starting again from zero.

Updated on: 09/07/2026

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