Why does the chat stay on the same step?

✅ In Short

The chat may stay on a step if important information is missing or if the answer does not match what is expected.

🧭 What You Need to Understand

• Some steps must be complete before moving forward.
• The chat may also stay in the same place to avoid mixing a legal question, a correction and a new request.
• This behavior protects the consistency of the file.

🧩 Why It Matters

The creation process works better when each step stays clear. An answer given too quickly can lead to the wrong next question, the wrong legal form, or information that must be corrected later. The goal is not to know everything from the start, but to move forward with reliable, understandable answers that are easy to check.

💡 Simple Example

For example, if the chat expects a full address and you answer only with a city, it may stay on the address step. This is not necessarily a bug: the street number, street name, postal code or an important additional detail may be missing.

🔎 Do Not Confuse

The chat is not a simple open messaging box where all information can be mixed together without order. It is a guided process: some answers are used to build the next steps. If you have a separate question, ask it clearly, but also finish the current step.

🛠️ How to Do It on Leegal

• Reread the last chat message to identify the expected information.
• Answer the current question precisely before asking a new question.
• If you think you have already answered, simply rephrase the answer.

⚠️ Points to Check

• Check required fields, amounts, dates and yes/no choices.
• If your answer is intentionally different, explain why in the chat.

📌 Key Takeaway

When the chat stays on a step, it is not necessarily a bug: it may be waiting for necessary information to continue properly.

Related articles

• How does the Leegal chat work?
• Why does Leegal ask me questions step by step?
• Can I go back in the process?

Updated on: 09/07/2026